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Setup guide

Let people listen to the translation on their own phones.

Your audience already carries a receiver. With spoken translation switched on, anyone can open the audience link, choose a language and hear the translation in their own earphones, with nothing to hand out, charge or count back in. This guide covers how to switch it on, what to tell people, and what to test before the day.

A phone on a folding stand shows lines of text, with wired earphones plugged into its base, beside a loose spare pair and a shallow tray holding two more pairs.

Phones as receivers

The audience link shows the translation as text. Where the venue has spoken translation on, the same page can read it aloud in the language the person chose, into their own earphones. Readers and listeners share the room.

Speaker
SpanVoice translation
Audience phone read or listen
Their earphones
No transmitter and no receivers: the audience link does the job.

Set up listening on phones in six steps

Most of it is deciding what to tell people.

  1. Switch spoken translation on for the venue

    In the portal, open the venue, go to Settings and, under Spoken translation, check that Available at this venue is on. It is on by default. Until it is on, the listening buttons do not appear on anyone’s phone.

    Then decide about Already on when someone arrives. Leave it off for a mixed room, where most people read and a few listen: each listener taps the button themselves, and a language nobody listens to costs nothing in spoken translation, though captions in it are charged separately. Turn it on for a room where most people will listen, such as an audience that cannot easily read a screen. Depending on their browser, listeners may still need to tap to start the sound.

    SpanVoice spoken translation on
    Their own phone Hear the translation
    Their own earphones
    Nothing to hand out and nothing to collect: the listener brings the receiver.
  2. Tell people to bring earphones

    The sound plays from the phone, and a phone speaker next to someone who is reading is a distraction. Ask listeners to bring earphones or headphones that work with their phone, and say so in the invitation, on the programme and on the sign. They need them to listen in the room without playing the translation through the phone speaker. People without earphones can read the captions instead.

    If it matters to your event, keep a few spare pairs at the door. Check the connectors before buying spares: some phones need compatible USB-C or Lightning earphones, or an audio adaptor.

  3. Put the link where people already look

    Listeners use the same audience link as readers: spanvoice.com/v/<venue code>. Show it as a QR code on the screen before you begin, and on signs and seat cards. The QR signs guide covers where to put them.

    Add one line on the sign: Open the link, choose your language, then tap Hear the translation. Nothing is installed and nobody needs an account.

  4. Explain the listening button

    With spoken translation on, the top bar of the reading page has a Hear the translation button. It plays the translation in the language the person has chosen. Changing language changes the voice. Tap it again to stop. Volume is the phone’s own.

    Playback with the screen locked varies by phone, browser and settings. For people who want to put the phone away, there are two routes. The simple one needs nothing extra: turn on Keep screen on in the page settings and leave the phone face down. The other hands the sound to a free media player app, VLC. It is off by default because most people do not have VLC; you switch it on under Listening with the screen off on the venue’s Viewer tab, and tell your people to install VLC first. It then appears in the page settings as Open in VLC. The page switches its own sound off when it is tapped, so nobody hears the translation twice. You can also hand people the venue’s Audio link to paste into any player.

    The panel that appears says which kind of link it is. Some links follow the page: change language on the page and the player switches on its own, as long as the page stays open. Others keep playing the language they started in, and you open the button again to get a new link. Once the player is connected, the button turns green and reads “Playing in VLC”. To stop that sound, stop it in the player. People who only listen for a few minutes do not need any of this.

  5. Check the connection

    Each listener streams audio on top of the text, so the room’s Wi-Fi or mobile signal matters more than for reading alone. The page reconnects the sound by itself if it drops out. The internet guide covers how to check the room.

  6. Try it as a listener, from the back

    Start a short session, then on your own phone open the audience link, choose a language, tap Hear the translation and listen with earphones from the back of the room. Check that the translation arrives with a delay that is acceptable for your event.

    Lock the screen and check what happens. Then try Keep screen on in the page settings, and Open in VLC if you have switched that on. Playback depends on the phone and its settings, so test the phones people are likely to have, and use what you learn in what you tell the audience. The ten-minute rehearsal goes through the rest.

What to tell listeners

The short instructions that cover most of the questions in the room.

If someoneTell themWhat happens
Wants to listenTap Hear the translationThe translation is spoken in the language they have chosen.
Wants to change languageChoose another language on the pageThe voice changes with the text.
Wants to put the phone awayTurn on Keep screen on and leave the phone face downThe screen stays awake while the page is visible. If you have switched on the VLC option and told people to install VLC, they can tap Open in VLC in the page settings instead. Test it on their phone type first.
Has no earphonesRead the same page insteadThe same translation appears as text.
Is the first to listen in a languageTap the button and wait a momentThey hear it from the next sentence.
Hears silenceNothing is being said, or the event is pausedThe voice resumes with the next sentence, or when the pause ends.

If listening is not working

Start with the venue setting, then the phone.

The button is missing

Spoken translation is off for the venue. Turn on Available at this venue under Settings and Spoken translation. The Spoken translation is not playing page goes through it.

The button is on but silent

Silence can mean nobody is speaking, the event is paused, or the first listener in a language is waiting for the next sentence. If none of those fits, check the phone’s media volume, which is separate from the ringtone volume, whether the sound is going to a different connected Bluetooth device, the earphone connection and the internet connection.

The translation plays twice, slightly apart

The browser and a media player are both playing. Tap Hear the translation off on the page, or stop one of them, so that only one is left. The Open in VLC button does this for you.

The sound stops when the screen locks

Playback with the screen locked varies by phone, browser and settings. Turn on Keep screen on in the page settings, or, if you have switched on the VLC option, tap Open in VLC, and test it on the phone first.

The voice is behind the text

The voice can fall behind the text, and it catches up on its own. If the delay stays too long for your event, check the room’s internet connection and let us know.

The sound drops out

The page reconnects the sound by itself. If it keeps happening, check the room’s internet connection.

Phone speakers are disturbing neighbours

Ask people to use earphones, and keep a few spare pairs at the door.

Still unsure

Questions about listening

Tell us about the room and who will be listening, and we will tell you how to set it up.

Talk to us

Do listeners need to install anything?

No installation is needed to listen on the audience page in a browser. The optional screen-off route, which the venue switches on, uses a separate media-player app, VLC, which is free and may need installing first.

Does it cost more if more people listen?

No. Spoken translation is charged per minute for each language being listened to, not per listener. Forty people hearing Arabic cost what one does, and a language nobody listens to costs nothing. Captions are charged separately, by the hour for each language.

Which languages can people hear?

Every language the venue offers for reading can also be spoken. You can limit the list under Settings if you want to offer fewer.

Does the translation play through the room speakers?

No. It plays on each listener’s own phone, which is why earphones matter.

Can I mix phones with a headphone system?

Yes. People with receivers and people with phones hear the same translation from the same session. The headphone system guide covers feeding one language into the receivers you already own.

Is there a volume control on the page?

No. Volume is the phone’s own, so tell people to set it with their earphones in.

Use your free credit to hear it on your own phone.

The free credit lets you listen to a rehearsal with your own earphones. No credit card needed.

A$10 of free credit when you sign up, no credit card needed. Credit never expires — use it this week or next year.