Setup guide
Names, local places and specialist terms can come out incorrectly in live translation. Add them to the venue’s glossary before the event, then test them with the speakers. This guide explains which list to use and how to check the next spoken result.
The glossary belongs to the venue. It is set up in the portal before the event and applies as soon as you save, so you can also fix a word while the event is running.
A few minutes, mostly before anyone arrives.
Walk through the running order and write down the words that must come out right in front of the room:
Most events need a handful, not a dictionary. Names are the usual problem, because a name can be heard as the nearest everyday word.
If whole sentences are garbled and not just the odd word, check the spoken language and the sound before changing the glossary. In the desk app look at the tiles under Spoken in the room, or the Language tab on the moderator page. The chosen tile should be the language actually being spoken. Name that one language. Any language is for when you do not know what is coming. Then listen to the audio reaching the app: background noise, overlapping voices or distorted sound can also make speech hard to recognise.
Then check the venue’s kind of room on its Settings tab. General, Worship, Business and Education change the everyday wording the translation uses, and Education keeps subject vocabulary. Pick the one that fits most of your events. The glossary works on top of that.
Sign in to the portal, open the venue and choose the Glossary tab. Under Names to listen for, choose the language under Spoken in the room (it starts as the venue’s usual spoken language). Enter each name using its correct spelling and press Add. Duplicates are ignored.
Each spoken language has its own names list, and that list serves all the languages the venue translates into. When the list gets long, a Filter box narrows it, and the × beside an entry removes it.
Do this list first. If a name keeps coming out wrong, check whether it is already wrong in the text of what was heard (the venue’s Transcripts tab shows it) or only in a translation. Use Names to listen for for a name that is not recognised, and Wording when what was heard is correct but the translated term is unsuitable. Nothing under Wording can fix a word that was not heard.
Add the names of the people who will speak and the places they will mention before anyone arrives. It takes a few minutes.
Use Wording only when the word is heard correctly but translated in a way your organisation does not use: a job title, a programme name, a phrase you say a particular way.
Choose Spoken in the room and Translated into at the top of the tab. The list belongs to that pair of languages, so a different pair has a different list. Put the word as said on the left and the exact wording you want on the right, then press Add. Adding a word that is already there replaces its wording.
To bring in many pairs at once, open Add a list and paste one pair per line, the spoken word first, with a tab between the two (the safest choice, especially if either phrase contains a comma). An arrow (→ or ->), a vertical bar or a comma also work. You can add up to 500 at a time, and a summary shows what will be added, changed or skipped before you press Add them. There is no export, so keep your own copy of a long list.
Some things are true of the room in general and are not word-for-word replacements: who usually speaks, where you are based, turns of phrase that come up. Put these as a few plain sentences in Anything else the translator should know on the venue’s Settings tab. It takes up to 2,000 characters.
This field is context. If a particular word should always come out a particular way, use Wording. A Worship venue also has a Sacred text edition field that gives context about which edition is quoted.
Run a few minutes before the day with whoever will speak, and open the audience link on your own phone. Read the names in a language you can check. Every glossary change applies straight away, including during an event. Nothing needs restarting, though lines already on screen are not rewritten, so look at the next time the word is said.
On the day, a moderator can add or remove names and wording from the moderator page, and the change appears in the glossary. After a few events, Heard in your sessions offers words from your own events that look like names, with a count of how often each was said. They are guesses. Click the ones that really are names and ignore the rest.
Names first. Most venues never need more than a handful of wording pairs.
| What you see | What to use | What it does |
|---|---|---|
| A name comes out as an ordinary word | Names to listen for | Helps recognition identify the name when it is spoken. |
| A term is heard right but worded oddly | Wording, for that pair of languages | Specifies the wording you want used in that target language. |
| Background about the room or the speakers | Anything else the translator should know | Gives background about the venue and speakers. It is not a replacement list. |
| Whole sentences garbled | The spoken language and the sound | Check the language being spoken and the audio reaching the app first. |
| A word shows as a first letter and dashes | Strong language setting | That is the Mask it choice, not an error. See the venue’s Settings tab. |
Work out which list you have before changing anything.
Check it is spelled the way it is said, and that you added it under the spoken language the room is actually using. Each spoken language has its own list. If the name is on the list and still comes out wrong, check whether it is already wrong in the text of what was heard, and whether the audio reaches the app clearly.
The list belongs to one pair of languages. Check the Spoken in the room and Translated into choices at the top match the pair you are running, and that the word on the left is written as it is said.
Changes apply straight away, but lines already on screen are not rewritten. Look at the next time the word is said.
Suggestions appear after a few sessions, once your venue has said a word more than once. Until then, add names yourself.
Each line needs a separator between the two words: a tab, an arrow, a vertical bar or a comma. Lines without one are skipped, and so is anything past 500. The summary above the button shows the counts before you add.
There is no export from the glossary, so keep your own copy of any long list you paste in.
The venue’s Strong language setting is Mask it. That is not an error and the glossary does not change it.
Check the spoken language and the sound first. Choose the language actually being spoken in the desk app or on the moderator page, and listen to the audio reaching the app: noise, overlapping voices or distortion make speech hard to recognise.
Still unsure
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